When you shop with us, your order is always sent with a Track & Trace number. This allows you to easily monitor the progress of your delivery every step of the way. We understand how important it is for you to know when your items will arrive. Rest assured, we've got you covered.

We know you can't wait to receive your order that is why we strive to deliver all orders within 3-6 business days*, when you place your order on weekdays before 1 PM.
*Extended delivery times from April 8 to April 30 2025. Thank you for your patience.

As a token of our appreciation, we offer free shipping on orders over 120 EUR to all EU countries.

Choose between direct doorstep delivery or convenient pick-up

Rest assured, all our packages are entrusted to GLS for secure and reliable delivery. We've chosen GLS for their commitment to ensuring your orders reach you in excellent condition and on time.

If you wish to exchange an item, fret not—it's a breeze! Simply fill out the enclosed return form, include it with your item, affix the return label to your package, and drop it off at your nearest post office or parcel locker. We're delighted to offer free exchanges for our customers in Denmark. Please note that return labels are not included in packages to Sweden, and the cost of return shipping is the responsibility of the buyer.

You have 14 days to cancel your order from the day you receive your items.

This means you can notify us within 14 days if you change your mind and wish to return one or more products.

If the 14-day period ends on a public holiday, Saturday, Denmark's Constitution Day, Christmas, or New Year's Day, the deadline is extended to the next business day.

For orders with multiple items shipped separately, the cancellation period starts upon receiving the last item or last batch.

To exercise your right of cancellation, you must notify us with a clear statement within 14 days of receiving your order.

You can use our returns form to cancel your purchase.

Return your package via your nearest post office. Please note that return shipping costs are your responsibility, and we recommend insuring the shipment, as you are liable for the package until it reaches us.

⚠ Note: We do not accept packages sent C.O.D. (cash on delivery).

Return address:

Claire Group A/S Marsvej 4-10 7430 Ikast

Returns form:

Web order eng 1/2

Web order eng 2/2

Web order DK 1/2

Web order DK 2/2

You have a two-year warranty for all our products. The amount paid for the item and the shipping costs will be refunded as soon as we receive your return, provided that the warranty claim is justified and timely.

Please remember to complete and enclose the return form that came with your invoice.

Denmark: 19. December 2025

Norway: 16. december 2025

Finland: 16. december 2025

Sweden and the rest of Europe: 16. december 2025

We've extended our christmas return period until January 31, 2026, for orders placed online between December 14 and 23, 2025. Your satisfaction is our priority, and we want you to shop with confidence.

If you wish to file a complaint about a product purchased on hustandclaire.com, please contact our customer service at telephone +45 96 60 63 00 or email support@claire.dk.

If you are not satisfied with the outcome of your complaint to us, you can contact:

The Danish Consumer Complaints Board

Danish Competition and Consumer Authority Carl Jacobsens Vej 35 2500 Valby Consumer Hotline: 70 13 13 30

Website: www.forbrug.dk