Privacy & Cookies

PERSONAL INFORMATION & COOKIES

In connection with your purchase from Claire Group, you have provided the following personal information:

  • Name
  • Address
  • Email
  • Telephone number
  • Your payment details

All of the above constitutes information that we use in connection with your purchase from us, as this information is necessary for us to fulfill our part of the trade.

PROCESSING OF PERSONAL INFORMATION - CONSENT

If you have marked the box that says, "Yes, I consent to you contacting me by email with newsletters or offers," we process your email address and the information on your purchase with us until it is no longer relevant. In practice, this means until you let us know that you no longer wish to receive emails from us. You may withdraw your consent at any time, either by using the link at the bottom of our emails or by contacting us at support@claire.dk and stating that you no longer wish to receive our newsletters and offers.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

PRIVACY POLICY

We prioritize data safety and confidentiality. In the following sections, you can read more about our privacy policy and the clear guidelines we have for the processing of personal information. Here, we explain how we use the personal information provided by you when you visit our website and use the various services on our website.

WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

We are the data controllers in charge of processing the personal information you provide to us. You can find our contact information here:

Claire Group CVR nr: 51832728 Marsvej 6-107430 Ikast Phone: +45 96 60 63 00 Email: support@claire.dk

WHAT IS YOUR INFORMATION USED FOR, AND WHAT IS THE BASIS FOR OUR PROCESSING?

Our processing of personal information always has a legal basis. We use your personal information for the following purposes:

  • Supplying agreed goods/services.
  • Communicating with you in connection with supplying our services.
  • Individual marketing and targeting of tailor-made offers and services that are relevant to you as a customer.
  • When you visit Claire Group, we automatically collect information about you and your use of our website. This is done to optimize your experience as a user, the functionality of the website, and to allow us to undertake targeted marketing, including retargeting through platforms like Facebook and Google. This use may include surveys and analyses aimed at improving our products, user experience, services, technologies, and showing you content and advertising tailored to your interests and hobbies.
  • When you sign up for our newsletter, we collect information such as your name, email address, and your shopping habits. This information is only used on our website, and we use it to personalize news, tips, and offers. We send out approximately 2 to 4 newsletters each month, and you can always unsubscribe by clicking the link at the bottom of the email or by sending an email to support@claire.dk.
  • The legal basis for processing is found in Article 6 of the General Data Protection Regulation, specifically Section 1, Paragraph B, concerning the fulfillment of a contract, Paragraph C, concerning mandatory legal obligations, such as storage of transactional information pursuant to the Danish Act on bookkeeping, and Paragraph F, regarding the pursuit of legitimate interests. This includes the ongoing improvement of products, services, shopping experiences, and the registration of your preferences to target our discount campaigns and advertising to improve your user experience. Additionally, we process your personal information pursuant to Article 6, Section 1, Paragraph A of the General Data Protection Regulation when you have provided your express consent as a reader of our newsletters or as a customer at our web shop.
  • Providing personal information may be necessary if we are to supply products that you have purchased on our web shop. We cannot supply our products unless you provide us with the required information.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Claire Group uses data processors, including providers of software, web hosting, social and professional backups, security, and storage. Therefore, your personal information will be processed by third parties instructed by Claire Group. These data processors only process your personal information for the specific purposes for which the information has been collected, based on data processing agreements entered into between Claire Group and the data processor. We require all data processors to process your personal information confidentially and in accordance with applicable law. We share information about you with:

  • Our IT service providers (data processors).
  • External auditors.
  • Facebook and Google for providing online advertisements.
  • Public authorities, if this is required by applicable law.

WHEN DO WE TRANSFER PERSONAL DATA TO COUNTRIES OUTSIDE THE EU/EEA?

Some of these data processors, such as Google Analytics by Google LLC and Facebook Inc., are based in the USA. The required guarantees for the transfer of information to the USA have been secured through the certification of the data processor under EU-U.S. Privacy Shield, as stated in Article 45 of the General Data Protection Regulation. A copy of Google LLC's certification can be found here. A copy of Facebook Inc.'s certification can be found here.

FOR HOW LONG DO WE STORE YOUR INFORMATION?

Pursuant to the Danish Act on bookkeeping, we store your information for a period of five (5) years from the end of the financial year to which the transaction relates.

ACCESS, RECTIFICATION, OR ERASURE OF PERSONAL INFORMATION

You have the right to be informed about the nature of the personal information about you that is processed by us. At any time, you may object to the use of information or the processing of your information for the purposes of direct marketing. You may also withdraw your consent to the processing of your personal information. If your personal information that is processed is incorrect, you have the right to rectify or erase the information. In certain instances, you also have the right to data portability, which means that you receive your personal information in a structured format that is in general use. Additionally, you have the right to have this information transferred to another data controller. You can read more about your rights in the guidance on the rights of data subjects issued by the Danish Data Protection Agency, which is found at www.datatilsynet.dk. All inquiries related to the right of access, objection, withdrawal of consent, request for rectification, or erasure may be directed to support@claire.dk. If you wish to complain about our processing of your personal information, you also have the option to file a complaint with the Danish Data Protection Agency, Datatilsynet. You may file a complaint with the Data Protection Agency by following this link: https://www.datatilsynet.dk/media/7766/klage-til-datatilsynet. If you wish to request access to the information registered about you, please direct your inquiry to support@claire.dk. If incorrect information is registered or if you have other objections, please direct your communication to the above email address. You may request access to the information registered about you and object to a registration pursuant to the provisions of the General Data Protection Regulation.

COOKIES